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If you choose to return your phone purchase to the Distribution Center, please understand that it is your responsibility to contact the carrier to cancel any service contract that has been established. We are not responsible for contacting the carrier regarding canceling or changing your service plan. For Product that we verify to be defective, we will pay freight in both directions wirelessspeakers on any such merchandise exchanges and no open box fees will be assessed. (Please note that merchandise purchased at your local store [not on-line] CANNOT BE returned via mail. Please return such items to your local store.) We are unable to refund any purchase from the site from the time your order is placed until your Product is received by you and returned to us.

If you choose to return your phone purchase to the Distribution Center, please understand that it is your responsibility to contact the carrier to cancel any service contract that has been established. We are not responsible for contacting the carrier regarding canceling or changing your service plan. For Product that we verify to be defective, we will pay freight in both directions wirelessspeakers on any such merchandise exchanges and no open box fees will be assessed. (Please note that merchandise purchased at your local store [not on-line] CANNOT BE returned via mail. Please return such items to your local store.) We are unable to refund any purchase from the site from the time your order is placed until your Product is received by you and returned to us.

These frequently asked questions (FAQ''s) are direct from our consumer relations specialists: I bought a product not too long ago and it''s not working right. What can I do? During the first 30 days of ownership, we will offer you a refund or exchange on most* products. After thirty days, since most early repair needs are covered under manufacturer''s warranty, simply bring your product to the nearest store or to one of our service centers for servicing.* Defective computer equipment may be returned within 14 days for exchange or refund and defective, opened software and wirelessspeakers music products may be exchanged for the same title within 30 days. See our In-Store Policies section for complete details.

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